Introducing the New NEP Payment Portal
Effective September 13, 2024, Nationwide Energy Partners has updated our payment vendor to Invoice Cloud. This necessary change will provide you with a better, easier-to-use online user experience, simplify the registration process, and maintain the highest level of security. Read More >
Welcome Residents!
Nationwide Energy Partners (NEP) is proud to serve on behalf of your community as your billing provider! No need to sign up; an account is automatically created for you when you move in. You will receive your first bill in the mail within 30 days.
When it comes to paying bills, your community wants to make it as simple and convenient as possible. That is why we provide one unified bill for all of your services; you simply pay one bill each month and you are done. We offer several options for paying each month or finding support, including many convenient digital options. You choose the one that works best for you!
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Read the latest Alerts and News here!
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Please visit our resource page for a list of organizations that may be able to assist.
resident account
Log in to your Resident Portal to pay your bills or sign up for autopay. While you're there you can also learn more about your energy usage.
online
Save time by paying your bill online through our website. Please note, one-time payments will require a small processing fee.
autopay
Never have a late payment! Sign up for automatic payment from your bank account or credit/debit card each month.
Processing Fees may apply.
phone
Call 614.918.2031 or 877.818.2637 and select "option 2" to pay your bill through our 24/7 automated bill pay.
You can also pay with our NEP Resident Support Team, 8 am to 6 pm, Monday through Friday.
Please note processing fees may still apply to one-time payments.
Pay your bill by mailing the detachable payment stub included with your bill along with your check to:
Nationwide Energy Partners
P.O. Box 183009
Columbus, OH 43218
in person
Payments are accepted in all Walmart and Kroger locations in the continental US. These locations may charge service fees.
Please note that NEP’s office is not customer-facing and does not accept in-person payments.
Processing Fees
Processing fees are applied to one-time payments and will vary depending on the form of payment.
See below for a breakdown of which payment forms these fees will be added to, or click here to learn more.
Late Fees
NEP provides metering and billing services on behalf of your community owner or community association. Failure to receive a bill does not change the due date or possible disconnection due to non-payment. A late fee of $20 will be assessed for any past-due balances totaling over $100.
A $30 charge may be applied to your account for all payments not honored by the bank for any reason, including, but not limited to: insufficient funds (NSF), account closed, payment stopped, no signature, and improperly drawn or submitted.
