Will I pay more with NEP?
No. NEP is contractually obligated to always match or charge less than local utilities’ current rate for residential electric usage. In other words, the rate applied to your usage will never be higher than that of the local utility. NEP has a team that continuously monitors local utility rates and we contract with a third-party accounting firm to conduct a yearly audit to ensure rate accuracy.
How does submetering work?
NEP deploys revenue-grade smart meters from industry-leading manufacturers, such as Itron, Elster, and Badger. Each meter is verified at the factory to meet ANSI, IEC, and FCC standards ensuring the device is reliable and accurate. NEP obtains a final read from your meter daily and, in most cases, we contact your meter every 15 minutes for fresh data. Your meter measures the amount of electricity and/or water used in your residence only. NEP exclusively deploys 100%, two-way, smart meters that actively communicate with NEP to provide proactive information on items such as outages or voltage changes.
Note: A missing reading does not indicate that your meter is inaccurate or not functioning properly. Smart meters use secure, wireless technology to transmit data and, just like your cell phone, sometimes the wireless network may be unavailable. The benefit of using 100% smart meters is they will store the usage data and transmit it at the next opportunity when the wireless network is available. This means your meter will continue to measure and display correct advancement as usage occurs even if the network is unavailable.
How Do Electric Meters and Water Meters Work?
Explore our new How It Works page, where you can download great informational articles that share how the different types of meters work, how we ensure their accuracy, and how they impact your monthly bill.
What will my bill look like and when will I receive it?
At the request of the property owner, NEP delivers a unified bill to each resident in the community. A unified bill conveniently combines several services into one single bill. Your unified bill may include usage and charges related to electric, water, and common area usage (known as “community charges”). These charges are considered the utilities portion of your rent.
You will receive a bill each month. The date you receive your bill will be based on your community’s billing cycle. You may elect to receive your billing statement via email through our paperless billing option or have it delivered via regular mail through the U.S. Postal Service.
What is common area usage?
To provide greater transparency of usage, your property may elect to have NEP bill for the common area usage at your property. Common area usage (CAU) is the electric and/or water cost of the shared, or common, areas of your community. Common areas are those that no single resident is responsible for and may include facilities and amenities such as pools, streetlights, workout facilities, irrigation systems, etc. This cost is shared equally among all community residents and is listed separately on your monthly bill statement as “community charges.”
Do I need to do anything to set up or cancel my account?
No. This is one of the many benefits NEP provides. Residents will have their account automatically set up when they move in and automatically deactivated when they move out.
Will NEP reimburse me for food spoiled due to a power outage?
Your power is supplied by your local utility. NEP is not responsible for damages or food spoilage caused by local utility outages due to such factors as extreme weather.
Who do I call to report power outages?
Please report power outages to NEP by calling (877) 818-2637.